Terms & Conditions | TownMela.com

OVERVIEW

This website is operated by townmela.com (referred to as “We,” “Us,” or “Our”). TownMela.com provides all the information, tools, and services displayed on this website for your use. By accessing or using the website, you accept the terms, conditions, policies, and notices outlined here.

When you visit our website or purchase something, you are engaging in our “Services,” which binds you to the terms and conditions (“Terms of Service” or “Terms”) provided here, along with any additional policies or terms available through hyperlinks. These terms apply to all website users, including browsers, vendors, customers, merchants, affiliates, and contributors of content.

Please read these Terms of Service carefully before using the website. By continuing to use our website or services, you agree to be bound by these Terms. If you disagree with any part of these terms, you should stop using the website.

We reserve the right to update or change any portion of these terms by posting updates on this page. Check this page periodically to stay informed. Continuing to use the website after changes are made constitutes acceptance of the updated terms.

SECTION 1: GENERAL CONDITIONS

By agreeing to these Terms of Service, you confirm that you are of legal age in your country or have obtained parental consent for minors to use this website.

You must not use our services for unlawful or unauthorized purposes, including violating laws in your jurisdiction (e.g., copyright laws). Additionally, you must not transmit viruses or destructive code. Violation of these terms may result in immediate termination of your access.

We reserve the right to refuse service to anyone at any time for any reason. Your content (excluding payment information) may be transferred unencrypted across networks or modified to meet technical requirements.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of our service or access without express written permission.

SECTION 2: AVAILABILITY, PRICING, AND PAYMENT METHODS

Availability and pricing of items depend on stock. If a product or service is unavailable, our Customer Care team will inform you and offer alternatives or allow you to cancel the order.

Products marked as “Pre-book” will have their delivery dates listed on their product pages. Delivery delays for pre-booked items are the responsibility of the respective brands. Delivery times for standard orders do not apply to pre-booked items.

All prices are subject to change without notice. If a price differs from what is displayed, you will be notified before the order is dispatched, and you can choose to proceed or cancel.

We offer the following payment methods:

Note:

• For some products, full or partial advance payment may be required based on size or price.

SECTION 3: PRODUCTS

Products on TownMela.com are available exclusively online and may be subject to limited quantities. These items can only be returned or exchanged as per our Return and Replacement Policy.

We strive to display product colors and sizes accurately, but variations may occur due to device settings or technical issues. If a product does not match its description, you can return it in unused condition under our Return Policy.

We reserve the right to:

• Limit sales to certain regions or individuals.
• Change product descriptions or pricing without notice.
• Discontinue products at any time.

SECTION 4: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion, especially if:

• Orders are placed under the same customer account, credit card, or billing/shipping address.
• We suspect they are made by resellers or distributors.

You agree to provide accurate and up-to-date account information for all purchases. Each account must be registered under a unique phone number. Multiple accounts using the same details cannot claim offers or discounts more than once.

SECTION 5: DISCOUNTS & PROMOTIONS

Discounts and promotions (e.g., coupons, promo codes, gift cards) reduce the price of products or services but cannot be refunded upon returns or exchanges. Customers with multiple accounts cannot claim discounts more than once for the same promotion. Promotional SMS will include basic offer details, but full terms are available on the website. TownMela reserves the right to change or withdraw offers without prior notice.

Customers cannot combine multiple discounts or offers in a single order (e.g., using two vouchers and reward points together).

SECTION 6: THIRD-PARTY LINKS

Our website may include links to third-party websites. These links are provided for your convenience and better service but are not affiliated with us. We are not responsible for the content, accuracy, or transactions on third-party sites. Complaints or concerns regarding third-party services should be directed to them.

SECTION 7: PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy. Please review it on our website for more details.

SECTION 8: ERRORS AND OMISSIONS

Occasionally, there may be inaccuracies in product descriptions, pricing, or availability. We reserve the right to correct these errors and cancel orders if necessary, even after submission. Information is updated as needed but may not reflect the most recent changes immediately.

SECTION 9: ORDER CANCELLATION

We strive to ensure quality and authenticity. However, we may cancel orders if:

• Products fail quality checks.
• Items are unavailable or out of stock due to inventory issues.

In such cases, customers will be informed, and alternative solutions will be provided.

SECTION 10: PROHIBITED USES

You may not use our website or its content for:

• Illegal activities or violations of laws.
• Spamming, phishing, or hacking.
• Uploading harmful code or viruses.
• Harassing, abusing, or discriminating against others.
• Collecting personal information without consent.

We reserve the right to terminate access for any prohibited activity.

SECTION 11: DISCLAIMER OF WARRANTIES

We do not guarantee uninterrupted, error-free service. The website and services are provided “as is” without any warranties.

TownMela is not liable for damages, losses, or injuries resulting from product misuse or service interruptions. Warranty claims must be handled directly through the product’s authorized service centers or as per our Warranty Policy.

SECTION 12: INDEMNIFICATION

You agree to indemnify and hold TownMela and its affiliates harmless from claims or demands arising from your violation of these Terms or any third-party rights.

SECTION 13: SEVERABILITY

If any part of these Terms is deemed invalid, the remaining provisions will still apply.

SECTION 14: TERMINATION

You may terminate these Terms by discontinuing use of the website. We may terminate access for violations without notice. Provisions related to liabilities will survive termination.

SECTION 15: GOVERNING LAW

These Terms are governed by the laws of Bangladesh. Disputes must be resolved in Bangladeshi courts.

SECTION 16: CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website signifies acceptance of the changes.

SECTION 17: CONTACT INFORMATION

For questions about these Terms, contact us at: contact@townmela.com